• WHY DOES MY ORDER SAY IT IS PENDING?

When your order status states "pending," your order is currently being reviewed and processed for shipment.

• WHAT DOES IT MEAN WHEN MY ORDER SAYS IT'S "PICKED"?

This just means your order has been sent to our fulfillment center to be packed for shipment.

• HOW CAN I TRACK THE STATUS OF MY ORDER?

Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used (USPS.com or UPS.com) and enter the tracking number to check on the status of the delivery your package.
You can also check the status of your purchase online if you have an account with us. Simply sign in to your account and click on "My Account" at the upper right hand corner of our site. This will lead you to your Account Dashboard, where you can view "My Orders" on the left side column. To review the shipping status of your purchase, simply click on "View Detail" of the desired order and click on the tracking number.

• HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Our website guarantees your order will leave our warehouse within 2 business days from the date it was placed.

Once shipped:

Standard Shipping: 3-10 business days

Priority Shipping: 2-3 business days
Note: When the billing address does not match the shipping address, PapayaClothing.com has the right to hold your package until verification has been made. Please read the section for further information.

• MY ORDER STATUS STILL STATES PENDING AFTER 2 BUSINESS DAYS. WHAT DO I DO?

Please call our office during regular business hours for detailed information regarding your order.

Your can reach us at 1-323-724-3010

Office hours:

Monday- Friday 8:00am - 4:00pm (PST)

You can also reach us at help@papayaclothing.com and we will get back to your within 48 hours.

• WHERE IS MY ORDER SHIPPING FROM?

All online orders are shipped from Los Angeles, California.

For more details on shipping method, please visit our Shipping page.

• DO YOU SHIP OUTSIDE OF THE U.S?

At this time, shipping is available to any state in the United States including Hawaii and Alaska, along with several U.S. Territories.

Please visit the section for further information.

• DO YOU SHIP TO APO, P.O BOXES, AND FPOS?

We do offer shipping to PO Boxes! However, we cannot ship to APO, FPO, or any military addresses at this time.

• THE TRACKING NUMBER STATES THAT MY ORDER WAS DELIVERED, BUT I HAVEN'T RECEIVED IT YET. WHAT DO I DO?

Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please give us a call to document the situation and to assist you in recovering the lost package.
USPS: 1-800-ASK-USPS (275-8777)

• WHAT IS YOUR RETURN POLICY?

If for any reason you are unsatisfied with your online PapayaClothing.com purchase, you can return the unwanted items to our warehouse within 30 days of receipt for a refund or exchange. The 30 day mark will be calculated by the original purchase delivery date as stated on the tracking record of your shipment. Please read our detailed information regarding what can and cannot be returned.

*Please remember that all sale/clearance items are final sale and cannot be returned for an exchange, refund, or store credit.

*Also we DO NOT provide return labels for any unwanted items. Return labels will have to be purchased through your carrier of choice.

• CAN I RETURN MY PURCHASE FROM PAPAYACLOTHING.COM TO ONE OF THE RETAIL STORE LOCATIONS?

Online purchases are eligible for an exchange or store credit at any of our retail stores.

However, merchandise purchased at the store cannot be returned to our website.

To proceed with an in-store return/exchange, you will need to bring a hard copy of the order invoice with you to the store.

Merchandise that are on Final Sale, purchased with an Online Exclusive Promo code, and/or Papaya points will not be accepted for return.

Note:

-All items must have it's original tag attached to the item.

-Stores will only accept returns on regular priced items only.

-In-store returns CANNOT be credited back to the original form of payment at our stores.

• MY ITEM WAS RECEIVED DAMAGED. WHAT SHOULD I DO?

Before sending in your package, please call our office during regular business hours so that we can make notations on your account for faster processing.

• CAN I PURCHASE GIFT CARDS ONLINE?

Unfortunately at this time, we do not offer Gift Card Purchases on our website.

• I HAVE AN IN-STORE GIFT CARD OR STORE CREDIT, CAN I USE IT ONLINE?

Yes! We can transfer your in-store gift card and store credit into Papaya Points, which is online store credit.

All you have to do is give us a call at 323-724-3010 (during business hours) or email us at help@papayaclothing.com to receive additional information to mail in your gift

card or store credit.

We also need you to include the email address used for your online account.

If you don't have an account with us, you can sign up at https://www.papayaclothing.com/account/create

• WHAT ARE PAPAYA POINTS?

Papaya Points are store credit that can be used for a purchase on our website! For every $1 spent, you receive $0.02 back. Once you accumiliate 1 or more points, you are able to apply it to your purchase of choice.

• 1 Point = $1
• Papaya points can only be used for orders over $20
• Papaya Points can also be received through exchanges and gift card transfers
• Points will not cover any tax and shipping fees

• WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept the following major credit cards:

VISA

Mastercard

Discover Network

Paypal

Note:We do not accept international credit cards, cash, COD's, personal and business check, money orders, gift certificates, and gift cards (even those issued by any of the above credit card companies.

• I ATTEMPTED TO PLACE AN ORDER ONLINE, BUT A POP-UP ERROR MESSAGE APPEARED STATING THAT MY TRANSACTION WAS DECLINED. HOWEVER, THERE IS A CHARGE TO MY CREDIT CARD. WHAT HAPPENED?

What you see on your credit card statement is a pending transaction that will be corrected within 1-7 business days. The funds will no longer be held by your credit card issuing bank after this time.

• CAN I ORDER BY PHONE, EMAIL, MAIL, OR FAX?

The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during business hours for assistance. Order by phone, email, mail, or fax is unavailable at this time.

• DO YOU OFFER CATALOGS?

Catalogs are not offered at this time. However, you may sign up for our newsletter that we send out daily.

• CAN I MAKE ANY CHANGES OR CANCELLATIONS TO MY ORDER?

In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.

• I PUT SOMETHING IN MY SHOPPING CART AND IT DISAPPEARED. WHAT HAPPENED?

If you are inactive for approximately 15-20 minutes at a time, the basket may empty itself.

Please make sure to sign in before placing any items in your basket for purchase.

• THE ITEM IS NO LONGER IN STOCK. WILL YOU GET MORE IN?

Reorders are rare for our website and we never know when and which styles will be restocked.

However, feel free to send us an email with your wanted item and if we recieve a lot of inquiries for this item, we may restock it if available.

• I FORGOT MY PASSWORD. WHAT DO I DO?

You can use the Forgot My Password link on the website.

If it fails to email you a new password, please email us at help@papayaclothing.com or call us at 1-323-724-3010 to reset the password.

• I FORGOT TO USE MY COUPON CODE AND / OR POINTS. CAN I ADD THEM TO MY EXISTING ORDER?

In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.